Privacy Policy for Guildford Fencing

Last updated: 21 May 2026
This privacy policy explains how Guildford Fencing Co collects, uses, stores and protects personal information when you visit , contact us, request a quote, buy goods or services from us, or otherwise deal with us.
For the purposes of this policy, “we”, “us” and “our” means Guildford Fencing Co. We are the organisation responsible for deciding how and why your personal information is used.
Controller details Information
Trading name Guildford Fencing Co
Postal address Unit 7 Riverview Business Park, Clay Lane, Guildford, Surrey GU4 7PL
Telephone 01483 567604
Email
Website
Legal entity Guildford Fencing
If you have any questions about this privacy policy or the way we use your personal information, please contact us using the details above.

1. The personal information we collect

We collect personal information that you choose to give us, information created while we provide our services, and limited technical information when you use our website. The information we collect depends on how you interact with us.
Category of personal information Examples
Contact details Your name, address, email address, telephone number and preferred method of contact.
Enquiry and quote information Details of the fencing, gates or related works you are interested in, property access information, photographs or measurements you provide, requested appointment times, and any information included in your enquiry.
Customer and job information Quotes, invoices, order history, job specifications, correspondence, site notes, installation details, delivery information and aftercare or repair records.
Payment and accounting information Payment status, invoice details, transaction references and information required for bookkeeping, tax and accounting purposes. We do not intentionally collect full card details through our website.
Communications Emails, letters, call notes, messages sent through our website or third-party platforms, and records of complaints, reviews or feedback.
Website and technical information IP address, device information, browser type, pages visited, referral source, approximate location, date and time of visits, and cookie or similar technology information.
Recruitment information If you apply for a vacancy, we may collect your CV, employment history, contact details, qualifications, references, right-to-work information and any other information you provide as part of your application.
We ask that you do not send us information about other people unless you have their permission or another lawful reason to do so. For example, if you provide a tenant’s, landlord’s, neighbour’s or site contact’s details, you should make sure they are aware that their information has been shared with us.

2. How we collect personal information

We collect personal information directly from you when you contact us by telephone, email, website form, social media, Checkatrade or another business directory, or when you speak to us in person. We also collect information when we visit a property to provide a quote or carry out work.
We may receive personal information from third parties where it is relevant to an enquiry, quote or project. For example, information may be provided by landlords, tenants, property managers, builders, architects, insurers, suppliers, local authorities, Checkatrade, social media platforms, referral partners or other contractors involved in the work.
When you visit our website, certain technical information may be collected automatically through cookies, server logs, security tools and similar technologies. This helps the website function, keeps it secure and allows us to understand general website use.

3. Why we use your personal information

We use your personal information only where we have a lawful reason to do so. The table below explains the main ways we use personal information and the lawful bases we rely on under UK data protection law.
Purpose Personal information used Lawful basis
Responding to enquiries and quote requests Contact details, enquiry details, property information and communications. To take steps before entering into a contract, or our legitimate interests in responding to enquiries and developing our business.
Arranging site visits and preparing quotes Contact details, property address, access details, photographs, measurements, project requirements and communications. To take steps before entering into a contract, or our legitimate interests in assessing and pricing work.
Supplying fencing, gates and related services Customer details, job details, site notes, delivery information, communications and payment information. Performance of a contract with you, or our legitimate interests in delivering services where the contract is with another party.
Managing payments, accounts and records Invoice details, payment records, transaction references and customer/job records. Performance of a contract, compliance with legal obligations, and our legitimate interests in managing our finances.
Customer service, complaints and aftercare Contact details, job records, communications, photographs and complaint or repair details. Performance of a contract and our legitimate interests in providing support, resolving issues and improving our services.
Health, safety and site management Site access information, risk information, communications and job records. Compliance with legal obligations and our legitimate interests in carrying out work safely.
Insurance, legal claims and professional advice Customer/job records, communications, photographs, contracts, invoices and related evidence. Our legitimate interests in protecting our business and legal rights, and compliance with legal obligations.
Marketing to existing or potential customers Contact details, preferences, enquiry history and communications. Consent where required, or our legitimate interests in promoting relevant services to business contacts or existing customers, subject to your right to opt out.
Website operation, security and analytics Website and technical information, cookie data and security logs. Our legitimate interests in operating, securing and improving our website, and consent where required for non-essential cookies.
Recruitment Application details, CV, work history, qualifications, references and interview notes. To take steps before entering into an employment contract, compliance with legal obligations, and our legitimate interests in assessing candidates.
Where we rely on legitimate interests, we only do so where we consider that our interests are not overridden by your rights, freedoms or interests. You can object to processing based on legitimate interests in certain circumstances, as explained in section 11 below.

4. Quotes, property visits and job records

If you ask us to provide a quote or carry out work, we may record information about your property, access arrangements, site conditions and project requirements. This can include photographs, measurements, sketches, product selections, gate or fence specifications, health and safety considerations, and communications about timing or access.
We use this information to prepare accurate quotes, arrange materials, plan work, complete the project, manage aftercare and keep appropriate business records. Where information relates to a property but can identify you or another individual, we treat it as personal information.

5. Marketing and communications

We may contact you about your enquiry, quote, order, appointment, project, invoice, feedback or aftercare. These are service communications and are not marketing messages.
We may also send occasional marketing communications about our services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us at or by using any unsubscribe method included in the message.
We will not sell your personal information to third parties for their own marketing purposes.

6. Cookies and website technologies

Our website may use cookies and similar technologies. Cookies are small files placed on your device that help a website work properly, improve security, remember preferences, understand visitor behaviour or support embedded third-party services.
Cookie type What it does Consent position
Strictly necessary cookies These are needed for the website to function, maintain security, load pages and provide services you request. These can usually be used without consent.
Performance or analytics cookies These help us understand how visitors use the website, such as which pages are visited and whether errors occur. We will seek consent where required by law.
Functionality cookies These remember choices you make or support enhanced website features. We will seek consent where required by law.
Marketing or third-party cookies These may be set by third-party platforms, embedded content or social media links. We will seek consent where required by law.
You can control cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended.

7. Sharing your personal information

We share personal information only where necessary for the purposes described in this policy, where required by law, or where you have asked us to do so.
Recipient type Why information may be shared
Website, hosting, IT and email providers To operate our website, manage communications, store information securely and maintain our systems.
Payment, bookkeeping and accounting providers To manage invoices, payments, tax, accounting and business records.
Suppliers, subcontractors and delivery providers To obtain materials, arrange delivery, coordinate works and complete your project.
Professional advisers To obtain legal, accounting, insurance or business advice.
Insurers and claims handlers To arrange insurance cover, handle claims, respond to complaints or protect legal rights.
Public authorities, regulators and law enforcement Where required by law or where necessary to cooperate with lawful requests.
Third-party platforms such as Checkatrade and social media providers Where you contact us through those platforms, leave a review, request a quote through them, or interact with our pages. Their own privacy policies will also apply.
Business purchasers or successors If our business is sold, merged, reorganised or transferred, information may be disclosed as part of that process, subject to appropriate safeguards.
Where we use service providers to process personal information on our behalf, we expect them to protect that information and use it only for the services they provide to us.

8. Third-party websites and platforms

Our website may link to external websites and platforms, including Checkatrade, Facebook, Instagram and LinkedIn. If you click those links or interact with us through those platforms, the third party may collect and use your personal information under its own privacy policy.
We are not responsible for the privacy practices of third-party websites or platforms. You should read their privacy notices before providing information to them.

9. International transfers

Some of our service providers, software platforms or third-party platforms may store or access personal information outside the United Kingdom. Where this happens, we will take steps intended to ensure that your information receives an appropriate level of protection, such as using providers that rely on recognised transfer safeguards or adequacy arrangements.

10. How long we keep personal information

We keep personal information only for as long as we need it for the purposes described in this policy, including to provide services, meet legal requirements, resolve disputes, enforce agreements and maintain business records.
Information type Typical retention approach
Enquiries that do not become jobs Usually kept for a limited period so we can respond to follow-up questions and manage our business pipeline.
Quotes and customer/job records Kept for as long as reasonably necessary for contract management, aftercare, warranty queries, insurance, legal and accounting purposes.
Invoices, payments and accounting records Usually kept for at least six years where required for tax and accounting purposes.
Complaints, disputes and insurance records Kept for as long as needed to investigate, resolve and evidence the issue, and for any relevant limitation period.
Recruitment records Unsuccessful applications are usually kept for a limited period after the recruitment process unless a longer period is justified or agreed. Successful applicant records are handled as employment records.
Website technical and analytics data Kept for periods appropriate to website operation, security, analytics and cookie settings.
When information is no longer needed, we will delete it, anonymise it or securely archive it where appropriate.

11. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These rights may include the right to access your information, correct inaccurate information, request deletion, restrict processing, object to processing, receive certain information in a portable format, and withdraw consent where processing is based on consent.
Right What it means
Access You can ask for a copy of the personal information we hold about you.
Correction You can ask us to correct incomplete or inaccurate information.
Deletion You can ask us to delete personal information in certain circumstances.
Restriction You can ask us to restrict how we use information in certain circumstances.
Objection You can object to processing based on legitimate interests or direct marketing.
Portability You can ask for certain information in a structured, commonly used and machine-readable format.
Withdrawal of consent Where we rely on consent, you can withdraw it at any time.
To exercise your rights, please contact us at . We may need to verify your identity before responding. These rights are not absolute, and there may be situations where we are allowed or required to continue using or keeping certain information.

12. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, secure systems, staff awareness, appropriate record-keeping practices and using reputable service providers.
No website, email system or method of electronic storage is completely secure. If you believe information you have sent to us has been compromised, please contact us as soon as possible.

13. Children’s information

Our services are not aimed at children, and we do not knowingly collect personal information from children for marketing purposes. If a child’s information is provided to us as part of a property enquiry, tenancy, household or site matter, we will use it only where relevant and appropriate for the purpose for which it was provided.

14. Complaints

If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.
Organisation Contact details
Information Commissioner’s Office Website: Telephone: 0303 123 1113

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, website, services, legal requirements or data protection practices. The latest version will be published on our website with the updated date shown at the top.